Last April 23rd, the Decree Law 17/2020 was published, establishing exceptional measures concerning the tourism sector, in the scope of the COVID-19 pandemic, applicable to travel and reservations made between March 13th and September 30th, 2020.
This diploma applies to undertaken trips organized by travel and tourism agencies, to cancelled reservations in tourist resorts and accommodation establishments and the relations between travel and tourism agencies, tour operators and tourist resorts and local accommodation establishments.
In some respects, consumer’s rights have been strengthened by being granted several rights not expressly foreseen under normal market conditions.
Thus, for instance, travelers may opt for the immediate rescheduling of the trips or for the issuance of a voucher to be used until December 31st, 2021. If it is not used, the traveler is entitled to a refund, which the agency must carry out within 14 days.
With the application of this regime, litigation is expected to arise and the Caiado Guerreiro team is, as always, fully available to assist its Clients.